How can employees assist customers who speak a different language?

Employees can assist customers who speak a different language by utilizing simple language and body gestures. This approach helps to bridge communication gaps, as it focuses on clarity and understanding. Simple language minimizes the complexity of the message, making it easier for someone with limited proficiency in the primary language to grasp the essential details. Additionally, body gestures can serve as visual aids that enhance comprehension, allowing employees to convey messages non-verbally, which can be particularly effective when language barriers exist.

Using gestures, facial expressions, and even common visual references can create an engaging interaction that fosters a welcoming environment. This method not only aids in understanding but also shows respect and effort towards the customer's needs, ultimately enhancing customer satisfaction and building rapport.

In contrast, the other options do not appropriately address the need for effective communication with customers who may not share the same language proficiency. Ignoring them, only reading from a script, or insisting they find someone else to communicate with can all lead to feelings of frustration and alienation, undermining the customer service experience.