If you work with the site over the phone, do you need to reassign the ticket to yourself?

When working with a ticket over the phone, it is not necessary to reassign the ticket to yourself if someone else is already assigned to it. This is because the current assignee is responsible for managing and resolving the ticket. Keeping the ticket assigned to the original person allows for continuity and accountability, ensuring that they are aware of any updates or changes made during the phone interaction. It's important to maintain clear communication within the team, and assigning multiple individuals to the same ticket can lead to confusion and overlap in efforts. This practice encourages collaboration without redundancy, enabling a more efficient resolution process.