What is the first step in handling spills or accidents in the store?

The primary focus in handling spills or accidents in a store is to ensure the safety of everyone present and to prevent further incidents. The first step, which is to immediately contain the area, is crucial because it minimizes the risk of injury to customers and staff. By containing the spill or accident scene, you effectively reduce the chances of slipping or other hazards while also controlling the situation until further assistance can be provided.

This proactive measure helps to maintain a safe environment, allowing time for the necessary responses, such as cleaning up the spill or calling for a manager or appropriate personnel to handle the situation. Containing the area also provides a clear boundary, ensuring that individuals can avoid any potential danger and that the situation can be managed efficiently.

In contrast, other options may not address immediate safety concerns or could lead to further complications. For instance, notifying customers to leave could create panic, waiting for a manager could delay necessary immediate actions, and documenting the incident, while important, is a step that typically follows after ensuring the area is safe and contained.