What must you be logged in as in CKHEAT in order to create tickets as a level 1 help desk technician?

To create tickets in CKHEAT as a level 1 help desk technician, you must be logged in as "Service Desk Sanford." This role typically has the necessary permissions to handle the creation and management of tickets within the system. Each position in a help desk environment comes with specific access rights, and the designation "Service Desk Sanford" implies a predefined capability to perform essential tasks like ticketing.

In contrast, the other options represent roles that may not possess the same level of access required for ticket creation. For example, a Help Desk Administrator may have broader functions, including administrative tasks that do not necessarily include everyday ticket handling. Similarly, a Technical Support Agent and an IT Support Specialist might focus on resolving issues rather than initiating tickets. Therefore, the specific access tied to the "Service Desk Sanford" role makes it the correct answer for creating tickets as a level 1 technician.