What term and Owner does an incident get reassigned to when requesting a replacement PDI in CKHEAT?

When requesting a replacement Product Data Injection (PDI) in CKHEAT, the incident is typically reassigned to the Service Desk, which acts as the primary point of contact for handling such requests. In this specific case, the owner assigned to the incident would be Tammy Shupe.

The Service Desk is responsible for ensuring that incidents are managed efficiently and serves as the central hub for reporting and resolving issues. By having the incident handled within the Service Desk, it ensures a standardized process for managing PDI replacements, providing a clear chain of responsibility and oversight. This structure helps in tracking the incidents more effectively and ensures that users receive appropriate support.

The roles of other teams or individuals mentioned in the other options do not align with the responsibilities typically associated with handling replacement PDIs, hence they do not apply in this context. The focus on the Service Desk signifies its importance in the workflow of incident management within the organization.