What type of incidents are typically found under "My active incidents" in CKHEAT?

The section "My active incidents" in CKHEAT is designed to provide users with a focused view of the incidents that are currently relevant to them—specifically, the incidents that have been assigned to them for action or resolution. This allows individuals to easily monitor and manage their workload by seeing only those tickets they need to address.

Focusing on incidents assigned to a specific user streamlines the incident management process, ensuring that users can prioritize their tasks effectively without being overwhelmed by unrelated or resolved tickets. This targeted approach helps improve efficiency and accountability, enabling users to quickly navigate their responsibilities within the system.

The other options do not accurately reflect the purpose of the "My active incidents" listing. For example, resolved tickets are typically archived and not considered active, all tickets submitted would include numerous tickets that may not require current attention, and tickets from the last month could encompass a broader timeframe that is not useful for the current workload.