When working tickets from the bucket, what tickets should you work first?

When working tickets from the bucket, focusing on the highest priority tickets first ensures that the most crucial issues or requests are addressed promptly. This approach reflects an understanding of both urgency and importance, as higher priority tickets usually represent problems affecting critical services or impacting a significant number of users.

By starting with the earliest created tickets among those with high priority, you also acknowledge the factors of time sensitivity and fairness. This method helps to ensure that customers or users who have been waiting the longest for resolution, especially for urgent matters, receive attention first.

This strategy not only helps in maintaining a streamlined workflow but also improves user satisfaction and service reliability, as critical issues are resolved in a timely manner. Additionally, it effectively manages resources by directing attention to matters that require immediate action and could prevent further complications or escalations.