Which section is NOT found in a ticket within CKHEAT?

The reason the option indicating "Transaction History" is not found in a ticket within CKHEAT is based on the structure and functionalities of the CKHEAT platform. CKHEAT is designed for tracking issues and managing service requests, and tickets are primarily structured to include critical information that directly relates to the handling of those requests.

The Control Number is essential for identifying and tracking the individual ticket. Attachments allow users to add relevant documents or images that can assist in troubleshooting or provide further context to the issue. The Impact section helps in assessing the severity and urgency of the request, which is vital for prioritization and resource allocation.

However, transaction history, which typically records various actions or changes made to a ticket over time—including statuses, updates, or comments—may not be a standardized section within individual tickets in CKHEAT. Instead, this type of information may be maintained separately for overall reporting or visibility but isn't directly included on the ticket itself focusing instead on the immediate details that require attention.